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Head & Hands
FAQ

Based on the information available on the Head & Hands website, here is a detailed list of frequently asked questions (FAQs) about their programs and services:

General FAQs

1. What is Head & Hands?

Head & Hands is an organization dedicated to promoting the physical and mental well-being of youth aged 12-25. They offer a range of services, including medical, legal, social, and recreational programs.

Head & Hands offers medical services to youth aged 12-25, regardless of health insurance status. Services are available by appointment only; to schedule, email clinic@headandhands.ca or call 514-481-0277.

A free legal clinic is available to clients of all ages, where they can meet with volunteer lawyers. The Legal Coordinator also works one-on-one with youth aged 12-25 and serves as a Commissioner of Oaths.

Head & Hands provides free, youth-oriented, non-judgmental counselling services with flexible durations, specifically for youth aged 12-25.

The YPP is designed for parents and parents-to-be under the age of 25, offering a space to meet and connect. The program meets on Wednesday and Friday afternoons and includes a free hot lunch, regular workshops, activities, and excursions.

J2K is a drop-in center for teens aged 12-17, providing a non-judgmental and welcoming environment. Youth can engage in activities like sports, video games, movies, and music studio sessions—all free of charge.

Head & Hands Main Office: 3465 ave Benny, Montreal, QC H4B 2R9.
Phone: 514-481-0277.

  • Monday: Closed
  • Tuesday to Thursday: 10h – 19h
  • Friday: 10h – 17h

Jeunesse 2000 (J2K): 3770 Decarie Blvd, Montreal, QC H4A 3J7.
Phone: 514-484-8833.

  • Monday, Wednesday, Friday: 15h – 20h
  • Tuesday, Thursday: Closed
  • Saturday: 13h – 18h

Information about volunteering opportunities can be found on their website under the “Volunteering / Bénévolat” section.

You can reach them through the contact information provided on their website or visit their main office during operating hours.

Legal Services FAQs

1. What legal services does Head & Hands offer?

Head & Hands provides free legal information, resources, and support for youth aged 12-25. Services include legal consultations with volunteer lawyers, referrals, and assistance from the Legal Coordinator. 

The legal clinic is open to individuals of all ages. However, additional one-on-one legal support from the Legal Coordinator is specifically for youth aged 12-25.  

Head & Hands is a youth-serving organization and therefore all our services are free for youth aged 12-25. If this does not apply to you, you may still submit a request, and we ask that you make a suggested donation of $5-$25 when receiving a consultation with a lawyer in our clinic. We currently accept donations via e-transfer and no one will be turned away for lack of funds. All donations will go towards the Head & Hands Emergency Legal Fund for Youth.

The legal clinic and Legal Coordinator can provide support on various topics, including:  

  • Housing and tenant rights  
  • Employment issues and labor rights  
  • Family law (e.g., custody, divorce, youth protection)  
  • Immigration and refugee claims  
  • Criminal law  
  • Civil law disputes  
  • Human rights and discrimination issues  
  • Name and gender marker changes  
  • Other general legal inquiries 

No, Head & Hands does not provide legal representation in court. However, they can offer legal information, referrals, and help you understand your rights. 

Fill out our online request form!

We currently provide consultations in the following areas of law:

  • Tenancy
  • Employment
  • Family
  • Immigration
  • Criminal
  • Civil
  • Succession

A Commissioner of Oaths is an official who can administer oaths and certify documents. Head & Hands’ Legal Coordinator can act as a Commissioner of Oaths to help with documents such as affidavits, sworn statements, and official declarations.  

If possible, bring any relevant documents related to your legal issue (e.g., contracts, leases, letters, court papers, identification). If you’re unsure, you can ask when booking your appointment. 

Yes, Head & Hands prioritizes confidentiality. You can discuss your situation without sharing personal details if that makes you more comfortable. 

Yes, they offer legal education workshops on various topics such as tenants’ rights, labor rights, and legal protections for marginalized communities. 

If your case requires specialized legal assistance, Head & Hands can provide referrals to trusted lawyers, organizations, or legal aid services.

Legal services are primarily offered in English and French. If you require another language, let them know in advance, and they may be able to accommodate or refer you to a suitable resource. 

Legal services are offered at the Head & Hands main office:  

📍 3465 ave Benny, Montreal, QC H4B 2R9 

We also offer services virtually (video call and phone calls)!

Head & Hands welcomes volunteer lawyers and legal professionals. If you are interested in supporting the legal clinic, you can reach out via legalclinic@headandhands.ca. 

Medical Services FAQs

1. What medical services does Head & Hands offer?

Head & Hands provides free, confidential medical services to youth aged 12-25, including:  

  • General check-ups  
  • STI/HIV testing and treatment  
  • Contraception (birth control, emergency contraception)  
  • Pregnancy testing and counselling  
  • Mental health support and referrals  
  • Gender-affirming care  
  • Trans health services (hormone therapy initiation and follow-ups)  
  • Vaccinations (HPV, Hepatitis A & B, etc.) 

Medical services are available to youth between the ages of  12 and 25, regardless of their health insurance status or immigration status.

Appointments must be booked in advance. To schedule an appointment, you can:  

The clinic operates by appointment only. The schedule may vary, so it is recommended to contact the clinic directly for availability. 

No! You do not need a health card or any form of insurance to receive medical care at Head & Hands. Services are free and available to all eligible youth. 

Head & Hands provides:

  • Free STI and HIV testing  
  • STI treatment  
  • Contraceptive counseling  
  • Birth control prescriptions  
  • Emergency contraception (morning-after pill)  
  • Pregnancy testing and options counseling 

Yes! The clinic offers:  

  • Hormone therapy initiation and follow-ups  
  • Trans-inclusive sexual health care  
  • Referrals for gender-affirming surgeries and additional support

Yes. The clinic offers medical support for mental health concerns, including:  

  • Initial consultations  
  • Referrals to mental health professionals  
  • Prescriptions for mental health medications (when appropriate)  

For counseling services, Head & Hands also offers free, non-judgmental therapy for youth.

Yes! Head & Hands’ main office and clinic are fully wheelchair accessible. 

Yes! You are welcome to bring a friend, partner, or support person to your appointment. 

All medical services are confidential. Your information will not be shared with anyone without your consent. 

Yes. Doctors at the clinic can prescribe medications, including:  

  • Birth control  
  • Antibiotics for infections  
  • Mental health medications  
  • Hormone therapy for trans individuals 

However, they do not prescribe narcotics or controlled substances.

Yes, the clinic offers some vaccinations, including:  

  • HPV vaccine (Gardasil)  
  • Hepatitis A & B vaccines  
  • Other vaccines may be available upon request 

No, Head & Hands operates by appointment only. It is best to call or email to schedule a visit. 

No, Head & Hands operates by appointment only. It is best to call or email to schedule a visit. 

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