Medical Services

NOTICE: 

The Head & Hands Medical Clinic will be operating at reduced hours for the summer of 2019 as it goes through some major changes, including revising our triage process, recruiting new physicians, and globally looking at how to improve our service delivery. The Head & Hands medical staff will also be using the summer to work more directly with Street Work, supporting overdose prevention work in our neighbourhood.

We are only offering STI testing on June 11th and June 20th.

The HRT Program Wait-list is closed for the summer.  

If you are a client of the clinic who is currently being followed by one of our doctors, and/or have questions please get in touch with us.

Want to visit another clinic? Check out our Clinic Referral Sheet.

Please check Calendar before coming in to the Medical Clinic.


 

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Medical Clinic:

Head & Hands provides drop-in medical clinics to youth aged 12-25 on most Tuesday and Thursday evenings (check the calendar for any schedule changes). We welcome anyone within this age range with or without health insurance. PLEASE do bring your health card if you have one.

Registration: 

Come to 3465 ave Benny around 4:45pm

You will be given a confidential name card and entered into the clinic draw

At 5pm sharp we will do a random draw for the 10 spots to see the doctor that evening.

In the event of a busy clinic, anyone turned away is invited to come back to another clinic night. We are also happy to provide referrals to other clinics.

The order in which patients are seen is at the discretion of the clinic staff, but it’s usually in the order of the draw. You could be here as late as 9:30 pm. 

Many people do homework, watch a movie, or read something from our zine library to pass the time. Although we cannot offer childcare during the clinic,

Head & Hands is a family friendly space and you are welcome to bring your kids! There are lots of toys, books and movies around to keep them busy.

Once in the clinic

You will be met by a staff member who will open/update your chart, find out why you are here and offer any related support and information. Following this you will meet with the physician. A complete range of testing, including STI testing, is available. We have a lab technician on site to do blood work if needed.

The health team is dedicated to providing a comfortable, welcoming and supportive atmosphere where patients can be themselves and at ease. We will work collaboratively and openly to best meet your needs. Our ultimate goal is to empower you to make informed decisions regarding your health.

This holistic approach is complimented by the number of other services available on our premises, such as our social, legal and streetwork programs. All of our services are free and confidential and available to youth aged 12-25.

Call Times & Drop-In Hours

The Health Coordinator (not the Doctor) is available for calls and drop-ins every week during her office hours! Get your test results, ask questions, talk about your options, get info about contraception and much more during these times:

Wednesday: 3:00PM – 5:00PM

Thursday: 2:00PM – 4:00pm

Results: Have you been to our clinic for STI or pap tests? Remember our results protocol – you need to call us! Andrea is always available for calls/drop-ins at the above times. NB: It generally takes 2 weeks for STI results to come in and 2-3 months for pap results. You can receive all results over the phone except for HIV, which you must receive in person.

Who can we see?

All youth aged 12-25 are welcome, regardless of gender, sexuality, race or insurance status

Over 26? Due to the limited capacity of our clinics and increased demand for our services, Head & Hands cannot accept new clients who are 26 and older. Current patients can access the clinic until they are 26, at which point they will be encouraged to seek medical services elsewhere. Andrea, the Health Services Coordinator, is happy to provide support and resources during this transition, as well as a chart transfer.

Clients without quebec medicare
Head & Hands believes in access to healthcare for everyone, and welcomes clients between the ages of 12-25 who don’t have any health insurance coverage. That being said, we ask that if patients do have health insurance, they bring their card or insurance information with them. Temporary medicare cards, out-of-province cards, Blue Cross insurance, Desjardins and IFHP (Interim Federal Health Program coverage for refugees) are also accepted by the clinic.

 

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Service Fees & Donations